How to prepare for a telehealth appointment
A practical Australian checklist for preparing symptoms, medicines, identification, photos, results and questions before a telehealth consultation.
Doctor-reviewed information
Telehealth health guides
Practical Australian information to help you prepare for care, understand telehealth limits and make informed decisions before booking.
Telehealth access and preparation
Prepare for an appointment, understand its limits and plan care in Australia.
When telehealth may not be suitable
Understand when symptoms may need emergency, urgent or in-person assessment instead of a routine Australian telehealth consultation.
OSHC and OVHC claims for telehealth consultations
A practical guide for international students and overseas visitors checking OSHC or OVHC reimbursement for private telehealth consultations in Australia.
Everyday health concerns
Know what information helps and when symptoms may need another form of care.
Preparing for a telehealth UTI consultation
What information to prepare for urinary symptoms, how urine testing may be used and when UTI symptoms need prompt in-person or emergency care.
Preparing for a cold or flu telehealth consultation
Prepare for an Australian telehealth consultation about cold, cough or flu-like symptoms and recognise signs that need urgent or in-person care.
Prescriptions, documents and referrals
Understand common processes, limits and follow-up responsibilities.
How electronic prescriptions work in Australia
Understand Australian electronic prescription tokens, pharmacy use, repeats, lost tokens, identifiers and why prescribing requires clinical assessment.
Preparing for a pathology test and follow-up
Questions to ask before blood or other pathology tests in Australia, including purpose, preparation, collection, costs, results and follow-up.
How to prepare for a specialist referral
Prepare the clinical information, previous results and practical details needed for a useful Australian specialist referral and follow-up.
Preparing for an online medical certificate consultation
Understand what to prepare for an Australian telehealth medical or carer certificate assessment, including dates, functional impact and evidence requirements.
Skin health
Prepare useful information while recognising the limits of photographs and video.
How to take useful skin photos for telehealth
Take clear, private and clinically useful skin photographs before a telehealth consultation, while understanding when in-person assessment is needed.